Introduction
The purpose of this Privacy Policy is to let you, the website user, know what data we may collect about you and how it may be used.
It applies to anyone who accesses and uses the website. If you do not agree with this policy you should not access the website.
Note that there are different levels of data collected depending on whether you just browse the website or you have an account and login, and it is used for different purposes.
Information That We Collect and How We Use It:
a) Browsing Only
If you just browse the website without logging in, certain technical data will be collected automatically including the IP address used and the times and duration of your visit. This information cannot identify you personally.
The purpose of this data is to monitor the level of traffic to the website, monitor performance and identify malicious behaviour.
b) If You Have An Account and Log In
In addition to the above, if you create an account with us and log in to the website we will collect the minimum amount of data required to maintain that account. The minimum is name and email address. Optionally you may supply your address and phone number.
The purpose of this data is to be able to contact you if required as part of the administration of the account.
c) If You Are a Customer of Our Services
In addition to the above, if you are our customer and pay for any of our services, our third party payment services provider, ‘GoCardless’ collect payment data from you at the time of your order. The GoCardless Privacy Policy and terms of service are available when setting up payments. GoCardless are authorised by the Financial Conduct Authority for the provision of payment services. Dashboard Information Services Ltd does not have access to your banking details.
All personal and payment data collected by us or GoCardless are used by us solely for the purpose of administering your account. We will never pass on any personal data to third parties.
Data Security
Your data is stored in a secure database on a secure server. We take all reasonable steps technically and organisationally to keep your data safe and secure.
Cookies
If you are only browsing our website we do not use cookies.
If you have an account with us and log in to our website then cookies are used for the sole purpose of enabling the website to function correctly.
Your Rights
Under data protection law you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at: admin@LeodaSolarAction.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF